FAQ

frequently asked questions

  • Parking for Muv (Lancaster Place) is on the “upper” parking level behind the Church.

  • You have two ways to pay for classes: Class Passes or Membership.

    • Class Passes are for those who are not attending weekly.

    • Membership is for those who are consistently attending.

    Classes must be purchased in advance via our website. You will be charged the individual class price if you have not already purchased a package.

    • Class Passes: 12 Months

    • Member Class Pass: 1 Month (A valid membership is required.)

  • To redeem a gift card, please go Here. (1 gift card per transaction).

  • Yes. You will receive an email when you are added to the class.

    • Click Login on the Top Menu.

    • Click on Schedule

    • Locate the reservation you wish to cancel and click Cancel.

  • Community Classes are free. Please see the schedule to see what’s coming up.

    • Members with a month-to-month membership can not freeze their membership.

    • Members with an annual membership may freeze their membership up to 3 times for 3 months for $30 / month. To freeze your membership, contact us Here.

    • Log in to My Account.

    • Click on My Info > ACCOUNT.

    • Scroll down, locate AUTOPAYS and click TERMINATE.

  • To cancel your Annual Membership, contact us here.

    • If your month-to-month membership renews, you can cancel it.

    • If your annual membership renews and you haven’t agreed to the terms and conditions, you can cancel it.

  • Memberships and Class Passes are non-refundable. However, you can exchange for another service of equal value. Or, you can also transfer to someone else. If you wish to transfer, don't hesitate to get in touch with us.

Registration policies

  1. Please Register for classes in advance.

  2. Upon arrival, ensure to “Check In” on the iPad at the Reception.

  3. Please arrive 5 - 10 minutes before class starts.

  4. Please bring all your equipment and necessities: mat, props, towel, and water bottle.

  5. If you are taking a group training class please bring your training shoes.

  6. No outdoor shoes are permitted in the studio.

  7. Please inform your teacher of any injury or medical condition.

  8. Class cancellation window is 1 hour before class starts.

  9. Group Training cancellation window is 4 hours before class starts.

  10. Event cancellation window is 12 hours before the event start time.